Configure the API Key and Campaign Template Name for Aisensy WhatsApp notifications.

Add one or more WhatsApp numbers per department (with country code, e.g. 919876543210). All listed managers will be notified simultaneously.

Each card is a Department shown in the Raise Ticket form. List its Sub-Categories one per line. ⚠️ Renaming "IT Support" or the "Admin" department's "Request Assets"/"Recharge" categories will break the special form fields built for those — add new departments/categories freely, but rename those specific ones with care.

Every custom role needs a Base Behavior — this decides what data it can actually see, reusing the same safe logic as the built-in roles:
• User (Employee) — sees only their own tickets, same as a normal employee.
• Department Role — sees all tickets raised against one department (like HR/Accounts/Management).
• Super Admin (Full Access) — full access like CEO/IT Support/Admin; pick which "Full Access" tabs it can see below. Note: since every admin action in the app checks "is this a Super Admin?", a Super-Admin-based custom role can still perform any admin action even for tabs you hide here — hiding a tab only hides it from the sidebar, it isn't a hard permission wall.

Upload an Excel file (.xlsx / .xls) with columns: Full Name, EMP ID, Password, Department, Process, Phone Number. Use the template button below to get the correct format.